- What is the taste of Du's Tea?
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We describe the taste of Du's Tea as mild and calming, finished with a gentle, natural sweetness in the aftertaste. It is a smooth, caffeine-free herbal blend that is easy to enjoy daily.
Many of our customers enjoy its subtle profile because it doesn't overpower the palate, making it a perfect companion for meals or a relaxing evening routine.*
- Does Du's Tea contain caffeine?
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No, Du’s Tea is completely caffeine-free.
- Can Du's Tea help with my fluctuating monitor readings?
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Du’s Tea is formulated with traditional herbs known for their cardiovascular properties. By promoting everyday stress relief and vascular relaxation, it serves as an excellent holistic tool to help support steady, consistent biometric readings within your normal range.*
- How often should I drink Du’s Tea to support my daily readings?
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For optimal results and ongoing vascular maintenance, we recommend enjoying 1 to 2 cups daily. Many of our customers make it a part of their morning or evening relaxation window to help ease daily nervous system tension.*
- How does Du’s Pro compare to traditional Du's Tea?
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Du's Pro delivers the power of traditional tea in a highly convenient, maximum-potency capsule form. Just one serving contains a precision-extracted 600mg dose of active botanical compounds, the equivalent of drinking over 15 cups (7.5L) of traditional steeped Du’s Tea, without the preparation time.
- Do I need a prescription to buy Du's Pro?
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You do not need a prescription to purchase Du’s Pro. Du’s Pro is a 100% natural herbal supplement, so it is not classified as a prescription medicine. It is officially listed with the Therapeutic Goods Administration (TGA) of Australia to help maintain healthy blood pressure in healthy individuals. You can order it directly from our store whenever you need.
- I take blood pressure medication. Can I drink Du's Tea or take Du's Pro?
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Yes, you can certainly drink Du's Tea or take Du's Pro while on medication. Both are natural, and many of our customers find that a few cups a day can be a helpful addition to their daily health routine.
To ensure the best results, we simply recommend keeping your tea time at least 20 minutes apart from when you take your medication.*
- Can Du’s Pro help maintain healthy cholesterol levels?
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Yes. When used in conjunction with a balanced diet, Du’s Pro helps maintain healthy blood lipids and cholesterol levels within the normal, healthy range. It is designed as a daily maintenance support for healthy adults.*
- Can I take Du’s Pro while drinking Du’s Tea?
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Yes, you can generally use both as part of your daily health routine to achieve better results, provided you do not exceed the recommended daily intake for either product. Du’s Pro provides targeted nutritional support for cardiovascular health, while Du's Tea can also be enjoyed as a complementary beverage. Always read the labels of both products, follow the directions for use. Consult your healthcare professional if you have any specific concerns.*
- How long does it take to see results?
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Results from our products vary for everyone because every body is unique. While most of our customers begin to see a noticeable difference within a few weeks, some experience results in just a few days, while for others it may take several months of consistent use.
Most individuals notice an easing of physical restlessness and a calmer, more relaxed evening within the first 1 week of daily use. For the full structural benefits to your cardiovascular system and circulation, we recommend consistent daily use for at least 4 to 6 weeks. For optimal support of your cholesterol balance, we highly recommend continuous daily use for at least 2 to 3 months, combined with a balanced diet and regular exercise.*
- Can I remove or reduce my medication if I had good results from using Du's Tea or Du's Pro?
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It is imperative that you do not discontinue or alter the dosage of any prescription medication without consulting a doctor or qualified health consultant, even if you may have received positive results from using the products.
Even if you feel great, any changes to your medication must be discussed with your doctor or a qualified health professional first. They are the only ones who can safely decide if your dosage should be adjusted or removed based on your specific health journey. Your safety and long-term wellbeing are our top priorities.*
- Are the results guaranteed?
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No. Because everyone’s health journey is unique, we cannot guarantee specific results. Outcomes vary from person to person based on factors like age, lifestyle, daily diet, the root cause of your symptoms, and how consistently you use the products.
While we have many success stories, we don't claim that these results are typical for everyone or permanent. Our goal is to provide a natural tool to help support your wellness, but we encourage a holistic approach to your health for the best possible experience.*
- Is there any restriction on the duration of use?
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No, there are no restrictions on how long you can use our products. They are designed to be a safe and natural part of your daily wellness routine for as long as you find them beneficial. Whether you are looking for short-term support or a long-term healthy habit, you can continue to enjoy our blends with confidence.*
- Who should not drink Du's Tea or take Du's Pro?
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Du's Tea and Du's Pro are not recommended for people live with:
- Bleeding disorders
- Low blood pressure
- Prolonged diarrhea
- Autoimmune diseases/disorders, including autoimmune diseases caused multiple sclerosis (MS), systemic lupus erythematosus (SLE) and rheumatoid arthritis (RA).
- What does the "prolonged use" warning regarding bowel health on Du's Pro label mean?
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The statement "Prolonged use may cause serious bowel problems" is a standard safety warning required for products that provide bowel-regulating effects.
How it works:
Du’s Pro contains natural properties that help support smooth bowel movements. While this is beneficial for many, it is important to use the product as directed to maintain healthy digestive balance.
Who should be cautious?- Diarrhoea: This product is not suitable for long-term use by individuals who frequently experience loose stools or diarrhoea.
- Consult a Professional: If you have a pre-existing digestive condition or notice persistent changes in your bowel habits, please consult your healthcare professional.
- Is Du's Tea safe for children?
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Du's Tea and Du's Pro are not recommended to use in children under twelve (12) years.
- Has my order gone through successfully?
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All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. If you can't find it in your inbox, please check your spam folder.
- What happens after I ordered?
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Once your order is placed. You will receive a confirmation email from us to confirm your order. Please check your spam folder if you can't find it in your inbox. Your order will be processed through our fulfilment department for dispatch within 24 hours.
- My delivery address is wrong. Can I amend the delivery address?
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Not to worry.
If your order had not being processed through our fulfilment centre for dispatch, please send us an email to request update of delivery address. Please note that due to our system being automated, once your order has been placed, we have a very short time window to amend your delivery details. We highly suggest that you double check your cart and details before checking out.
If your order has already been dispatched, you can redirect your order to an updated address with Australia Post once you have received the dispatch notice that contains tracking details.
- How can I track my order?
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All successful orders will display an on-screen confirmation message and you will receive an order confirmation email.
Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 2 business days after you place your order.
If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.
Follow your delivery
The easiest way to see where your package is is to enter your tracking number on the Australia Post website or app.International orders If you’re ordering from overseas, you can get more specific local updates once your parcel clears customs. Just enter your tracking number into your local national postal carrier’s portal.
- When my order will be shipped?
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All orders are dispatched within 24 hours. All orders are packed and handled so as to ensure your privacy. You will receive an email with an Australia Post tracking number for your order.
- I haven't received my order yet.
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If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our Customer Care team here.
- What if the order is lost during shipping?
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If the parcel carrying your order is confirmed to be lost by Australia Post. An replacement parcel for your order will be sent.
- What is your Shipping Policy?
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Please note that we are not responsible for any deliveries that may be affected by customs, natural occurrences, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left our warehouse.
All shipping timeframes are from the time of dispatch. Dispatch take 24 hours from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.
- What delivery service do you use?
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All orders are shipped via Australia Post.
Domestic (Australia):
Once your order is dispatched, you will receive a tracking number to monitor your progress via the Australia Post website or app.
International:
We use the Australia Post International Standard service. Once your parcel clears customs in your country, it is handed over to your local national postal carrier for final delivery. For the most detailed local updates, you can enter your tracking number directly into your carrier's portal. - How long does it take for orders to be dispatched?
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Most orders are dispatched no later than next business day*. In some cases, it could take between 1 to 3 business days* from the time of your order being placed.
*Please note that dispatch timeframes do not include public holidays or weekends. Sale and promotional period may extend dispatch times.
- How long will take for shipping?
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Orders are shipped and delivered by Australia Post Standard Parcel.
Australia: 2 - 6 business days
New Zealand: 4 - 7 business days
United States: 7 - 12 business days
Canada: 7 - 12 business days
United Kingdom, Ireland, Europe: 7 - 10 business days
Japan, India: 6 - 10 business days
China (PRC): 6 - 10 business days
Singapore, Hong Kong, Taiwan, South Korea: 4 - 10 business days
Other Countries: 10 - 15 business daysThis delivery times do not apply to products that is out of stock. You will be informed if the product you intend to purchase is out of stock before you order.
- Do you offer express shipping?
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Yes. We offer express shipping Australia-wide for a flat rate of AU$15. You can expect your order to land on your doorstep within 1 - 3 business days.
- What are the shipping costs?
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We offer flat-rate shipping across Australia for all online orders. You can choose Standard Shipping (AU$9.99) or upgrade to Express Shipping (AU$15.00) at checkout.
Shipping to other countries are calculated with basing on weight.
Free shipping is available for some products and offers.
Please note the free shipping offer and shipping costs are subject to change without notice.
- How is the order deliveried?
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Signature is required for all parcels at delivery. Parcels are delivered during business hours of the location. If you are unattended during the delivery, the parcel will be left at the nearest post office outlet for pickup (signature required).
If you prefer the parcel to be left in a preferred location within the premises, please leave a notification with authority to leave in 'Special instructions' (optional) on the check-out page. However, We will not be responsible for any loss or damage of the parcel within the premises after the delivery.
- Do you ship to PO Boxes?
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Yes, we do. Please enter your PO Box address into the delivery address field as normal.
- What is your Return Policy?
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We offers a 30-Day Money-Back Guarantee. We guarantee you'll be thrilled with our products, or you can return your order within 30 days from the date the product was confirmed delivered to you via Australia Post for a refund of your product purchase price.
To return, please send us a Return Request with your order ID through our Customer Care team here.
Refund will be processed within 7 business hours upon receiving the returned item.
- My item arrived damaged. What should I do?
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If the item arrived damaged, please simply send us an email with photo(s) of the damaged item through Customer Care within 7 days upon receiving the order. We will organize an replacement to be sent.
FAQ
Online Orders
Shipping and Delivery
Returns
Got More Questions?
We’re here for you!
Even with our FAQ, we know you might need a little extra guidance. Whether you’re curious about a specific product, need help with an order, or just want to share your experience with us, we’re always excited to hear from you. No question is too small. Reach out anytime and we'll get you the answers you need.
*Disclaimer: Customer reviews appearing on this website are genuine experiences verified by an independent third party. They reflect the real-life results of individuals who have used Du's Tea, Du's Pro or combo. However, individual results vary depending on age, lifestyle, daily nutritional intake, underlying causes of symptoms, and product usage. We do not claim these are typical, permanent, or guaranteed results that every consumer will achieve.
*Disclaimer: Du's Pro is a complementary medicine listed on the Australian Register of Therapeutic Goods (AUST L 321286). It is designed to support healthy cardiovascular system function and circulation when used in conjunction with a heathly lifestyle and balanced diet. It is not a prescription medicine, and should not replace professional medical advice or prescribed therapies. Always read the label and follow the directions for use. If symptoms persist, talk to your health professional. (disclaimer)
Du's Tea is a Registered Trademark.